Shipping and returns

RETURNS

Only items purchased on this website can be returned for refund or exchange. Items purchased elsewhere must be returned to their original point of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Original proof of purchase must be provided and products must be returned within 14 days of receipt for us to process any refund or exchange. Please email to office@welcometoless.com in advance of your intentions to return or exchange a product, so that our staff can assist you with a smooth transaction.

To return your product, you should mail your product to: Less GmbH, Hopfenstr. 32, 20359 Hamburg, Germany. You will be responsible for the shipping costs incurred when sending the items back to us. You should consider using a trackable shipping service or purchasing shipping insurance to make certain that your parcel is safely received by us. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. In case the subsequent refund reduces the original order amount to below the free shipping threshold, we will deduct the shipping charge from your refunds. 

Should an item be damaged while it is being shipped to you by us, we will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.